Due to COVID-19, please note contactless deliveries are now in place until further notice.
Delivery delays can be expected.
Many hotels have been converted into quarantine hotels and as a result have made changes to their delivery policies including not accepting deliveries for gifts and items other than groceries.
It is best you check the policy of the individual hotel prior to placing your order to avoid your hamper being returned.
A re-delivery fee may be incurred should the hamper be returned, or a restocking fee of $15 if there is no alternate address available.
HOW MUCH IS DELIVERY?
Flat rate standard shipping of $9.95 Australia wide.
We now offer a premium shipping service for Melbourne deliveries, please see details below under SAME DAY DELIVERY.
WHEN WILL MY ORDER BE SENT?
We offer a courier service Australia wide. Deliveries are made Monday to Friday excluding public holidays.
Your parcel will be dispatched by the following business day (unless there are unexpected courier delays or during busy periods such as Christmas).
Delivery times vary depending on where the hamper is being delivered.
WILL MY ORDER BE TRACKED?
All orders are tracked and require a signature to be delivered. In the event there is no one present at the time of delivery, the parcel will be sent to a local pick up point for collection within 5 business days.
Please ensure address details of where you would like the hamper to be sent are correct, incorrect addresses provided will incur a re-delivery fee.
It is the responsibility of the customer to notify us if there are any issues or concerns with the delivery of their gift hamper.
DO YOU OFFER SAME DAY DELIVERY?
We now offer a premium same day service for Melbourne Metro deliveries.
To ensure same day delivery orders must be placed by 10am and the delivery suburb must be within correct delivery zone as outlined in map below. If you need assistance in determining your zone, or your suburb is not on the list, please email us at firstname.lastname@example.org.
Incorrect selection may delay your delivery and/or incur additional costs.
Please provide contact phone number for recipient to aid driver with a successful delivery.
DO YOU DELIVER TO HOSPITALS?
We can deliver to Melbourne Metro hospitals. Please select one of our Premium shipping options at the cart. Details above in SAME DAY DELIVERY.
Please ensure your gift receiver is still an in patient and hospital details are correct to avoid any re-delivery fees.
Unfortunately, at this time we cannot service other Hospital deliveries out of the outer metro Melbourne area outlined on our map.
WHY DO I NEED TO PROVIDE A CONTACT NUMBER FOR THE GIFT RECEIVER?
We use couriers for majority of our gift hamper deliveries. To increase the chance of a successful delivery, we require a contact number in the event there are any issues with delivering the gift hamper. Issues could include locked gates/buildings, pets, difficulty locating the property/door.